I didn't get a single reply from Whirlpool. I'm so done! I got a customer service questioaire and I let go with both barrels and complained about the product and customer service. Jwhile waiting on the replacement door the freezer stopped freezing AGAIN. But, this time it comes back with a big dent in the door. J(the day before it went out of warranty) it stopped freezing again. Freon leak.same as everyone else on here has complained of. Oct 2014 a service tech hauls off our freezer and when we get it back we got strap marks from being tied down, but at least it got cold. So, within a week the freezer stops freezing. The fridge was spoiling food at an alarming rate and we finally had someone come look at it. Bought the fridge/freezer combo in June 2014. Companies do not care to stand by their products. this is a very sad statement of consumer affairs. Yes, I believe this is comparable to a criminal act.
#Whirlpool sidekick plus
Isn't it a sad commentary on a co- operation as large as Whirlpool, Frigidaire, Kenmore who used to be so reliable and honorable, to leave customers for 50 plus years in a lurch. Currently I have a 28 year old fridge in my garage still working to use for the interim. BROKE for Christmas! So when.not " if" these units go out.then I will have to take out a loan to gut kitchen, redesign cabinets to fit a refrigerator that should have lasted at least fifteen years. It is one month before Christmas.instead of a nice personal gift for Christmas.I will be getting another.as I suspect. Upon calling Whirlpool customer service, they were rude, would not listen to our concerns, at one point, I thought had " hung up" because agent was silent! I am awaiting delivery of the third fridge, set to come tomorrow. Avery poor reflection on the whirlpool brand, and a reputation for quality that was a gold standard for years. same problem as everyone else, a very good idea to have seperate fridge, and matching freezer. We also built custom home and custom cabinets in the kitchen.
We also sadly are on our second PAIR of side kicks. And if you do buy a SideKick, get that extra warranty. Unless you really are the kind of person who likes to replace a $1500 piece of equipment every two years, re-consider your kitchen design.
(I like American-made products, but really? Once?) Whirlpool replied that their only offer was a one-time gesture of goodwill to repair the frig, once. Knowing that this repair was unlikely to last, I asked instead about a discount on a new one (we designed the kitchen around it, you see). When I contacted Whirlpool about it, they offered a one-time repair, to the tune of about $600. Our immediately previous one lasted two years minus one day. Look at all the postings below that describe the two-year lifespan of the SideKick. If Whirlpool changes the style, when the frig fails you get to get a new frig AND a new freezer! They need to match or it looks awful. You get a new one when the "old" one fails, because you’ve designed your kitchen around it and its companion freezer. Yes, indeed, this refrigerator tends to last about two years.
The fact is that it’s our fourth SideKick in eleven years. Our options are limited.Īh, where to begin? If you’re the kind of person who enjoys a new car every couple of years, likes that new-car smell and the responsive feel of new machinery, this refrigerator is FOR YOU.
#Whirlpool sidekick pro
I really wish we had the wall space to squeeze in a pair of the Electrolux or Frigidaire Pro twins, but we don't. Better the devil you know than the devil you don't. Service so bad that we may re-sell the Viking pair and go back to SideKicks, knowing well that we will have to replace them again in a few years. The Viking units have been sitting in our garage since Sept 21 with their own comedy of issues and wildly incompetent service. We decided to make a major investment in a pair of Viking 30" columns and a cabinet rebuild. Not long after the refrigerator died and that is where we drew the line. Sadly the repair lasted less than a year. (We replaced the evap coil inside the box, the line-set connected to it, and the condenser coil. After unsuccessfully trying to order a new unit for several months we invested nearly the cost of one having the original repaired. Then like clockwork the freezer died at the onset of the pandemic. To our surprise they did serve us well for about 6 years. Kitchen cabinets sized to fit the ironically named pair of SideKick units.
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